Transactions Act
― Operator
Shinrai Japan Co., Ltd.
― Contact Person
Kamal Sheikh Foysal Bin
― Location
Vintage Warabi 202, 1-28-4 Chuo, Warabi City, Saitama, Japan 335-0004.
― Phone
070-1543-5999
support@shinraijapan.com
― Sales Price
Displayed with tax included on each product page.
― Shipping & Handling
The consumption tax adds it separately.
The delivery Charge will free if purchase more than 10,000 yen without tax.
Okinawa, Hokkaido and an isolated island are excluded.
― Terms of Payment
All orders are Cash on Delivery only.
The Credit Card payment will be available soon.
The receipt will be a cash-on-delivery receipt issued by the delivery company.
― How to Order
We accept all orders by telephone (070-1543-5999) and email: support@shinraijapan.com
Items that are out of stock will be placed on back order.
― Product Delivery Method
Delivered by Kuroneko Yamato Delivery, MDL delivery, Yu-Pack, company delivery, or in-store pickup.
Please check the product page for specific delivery methods.
― Product Delivery Timing
We offer nationwide delivery across Japan—whether frozen or non-frozen—handled with care by our professional team or through trusted Takkyubin services, ensuring your order arrives fresh and on time.
Customer can choose delivery time from (9:00-12:00 AM, 12:00-14:00 PM, 14:00-16:00 PM, 16:00-18:00 PM, 18:00-20:00 & 19:00-21:00 PM).
For in-store pickup, items are available after payment confirmation.
― Return Policy
If you experience any issues with product quality or order quantity, please contact us within 3 days of receiving your purchase. We regret that claims made after this period may not be accepted.
― Website
https://shinraijapan.com/en